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These days, businesses need any competitive edge they can get. In the 21st Century, if you’re still using old-fashioned telephone lines to meet your voice-based service needs, you’re behind. When everything is going digital, why should your phone line be any different? This blog will tell you everything you need to know about VoIP or Voice over Internet Protocol phones.
What is VoIP?
VoIP is something you have probably used without even realizing it. VoIP phones use the same technology that makes video and voice calling possible over an internet connection. Since the new communication medium first hit the market, more and more companies began overhauling their regular phone line systems and switching to VoIP. I opted for a voice service and I have been very satisfied with its utility for my business.
Switching to VoIP has several important benefits for modern businesses. If your business still uses regular phone lines, perhaps you should consider the following advantages of using VoIP:
- Cost-Effective Communication
- Increased Mobility and Flexibility
- Affordable Installation
- Handle Multiple Calls
- Enhanced Features
Read on for a closer look at these advantages.
1. Cost-Effective Communication
One of the most important advantages to businesses of using VoIP is that it offers a much more cost-effective alternative to regular telephone communication. VoIP services allow you to communicate either for free or at a significantly lower cost than regular phone lines.
Some service providers allow you to hook up your existing internet-connected phones to their service. While telephone companies charge you by the minute, VoIP allows you to make unlimited calls for a much lower price. Most service providers offer flexible, scalable VoIP packages for businesses with varying budgets.
2. Increased Mobility and Flexibility
Voice over Internet Protocol is more than just a cost-effective digital alternative to a conventional phone line. It allows your business to integrate other software that runs over the internet to your telephone. That means you can send emails, hold remote conferences, and even send faxes over the telephone.
Consider this. Your customer care representative is talking to a customer over VoIP. At the same time, the representative also accesses other applications as well as the internet simultaneously. This allows the representative to access the customer’s history with your business, address their concerns, and even send them a coupon.
VoIP is also much more mobile than a conventional telephone. Users can simply disconnect their VoIP adapters and take them along while traveling. This allows them to make calls using the VoIP adapter from any location with an internet connection.
Increased mobility allows users who are constantly on the move to connect and make calls over the internet. This is especially helpful for corporate executives who need to travel a lot for work. At the same time, increased mobility does not mean increased costs. Long-distance calls over VoIP are usually a lot cheaper than over a conventional telephone. This lets your mobile employees touch base with you from any place with internet service.
3. Affordable Installation
Many business owners are wary of introducing VoIP into their organization for fear of significant overhauling costs. However, this is nothing you need to worry about. You do not require any major installations when it comes to most modern VoIP systems. Some systems can even use your existing equipment.
To use your VoIP services, all you need is a computer with a soundcard and a headset/microphone combo. You can also choose to get VoIP phones from your provider that can connect to the internet. Most providers offer VoIP phones for a nominal monthly charge.
4. Handle Multiple Calls
You don’t have to worry about dropped calls and waiting, irate customers when VoIP allows you to handle multiple calls at the same time. A regular phone line can only handle one caller at a time, but VoIP is different.
Handling multiple calls and conferencing offers a significant advantage to your business. One one side, it allows employees to communicate and collaborate better. On the other hand, it allows customers to connect with your business faster. This can help you build stronger customer experiences.
5. Enhanced Features
VoIP also offers several enhance features other than multiple calls that you don’t get with a regular phone line. Of course, the exact features you get will depend on what provider you ultimately go with. But for the most part, VoIP services often include the following features:
- Redial last number
- Directory assistance
- Block unwanted calls
- Call forwarding
- Call waiting
- Caller ID
These are just the basic features that you can expect to get with your VoIP services. Depending on your provider, you can get several advanced features as well including business text messaging. These can include any or all of the following:
- Area code selection
- Speed dial
- Return call
- Transfer call
Some of these features may be included by default in your VoIP services. On the other hand, you may have to add-on other features that you need. Adding on different features will raise the cost of your service.
VoIP is an essential tool for the modern business. It allows them to offer a better customer experience as well as improve internal business communication. It helps improve business productivity, mobility, and is scalable to your needs. However, VoIP depends on you having a stable and reliable internet service. I put an intern at my business in charge of immediately calling the Spectrum Yuma internet service number if anything went wrong with the service. Internet downtime means lost money and opportunities. So be careful to choose the right provider. a